Last updated 3 november 2024
Refund Policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you bought the product or on which a third party you have appointed, who is not the carrier, bought the product.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail support@osmion.co.
We will reimburse you no later than 30 days from the day on which we have revoked your access to the product. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for refunds:
In order for the product to be eligible for a return, please make sure that:
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The product were purchased in the last 30 days
The following products cannot be refunded:
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Products made to your specifications or clearly personalized.
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Products that were purchased on sale.
We reserve the right to refuse refunds of any merchandise that does not meet the above return conditions at our sole discretion.
Contact Us
If you have any questions about our Refund Policy, please contact us by e-mail support@osmion.co.